Customer service offering at Service Center of CityOn updates! CityOn, developed and run by Taubman Asian (Symbol: TCO) and Wangfujing, updated customer service at Xi'an and Zhengzhou. 45 brand-new customized service establishes another record in quantity and quality of customer service. This update attracts extensive attention from customers and other malls.

CityOn insists that offering customized service to customers at different levels. For families with kids, in addition to enjoying Nursey Room with highest standard, officially recognized by the United Nations Children's Fund for Women and Children (UNIFEM), CityOn also prepares cribs, baby bedding, child hand sanitizer, mother-and-child scales. Mothers with infants in toddlers can use diaper pads, diapering and warm milking equipment free of charge. At CityOn, mothers rent three Walk-Arounds suitable for babies at different age, strollers, scooters and troddler stroller. At CityOn, customers shop while caring for kids.

For office ladies, CityOn prepares pink female parking space, and sweet bags including sewing kit and feminine care. CityOn takes female customers' needs into account.

CityOn prepares fist-aid box, wheelchairs, free hot water and other considerate service for elderly or consumers with physical limitations.

The basic customer service at CityOn includes gift wrapping, real-time broadcasting, etc., which are theme-based experience for different holidays and activities. For Halloween, Thanksgiving and Christmas, popular holidays with consumers, gift wrapping at CityOn combines customized wrapping styles to bring holiday blessings for customers to enjoy. The real-time broadcasting system at CityOn will combine customized broadcast content and booking experience service at holidays. Moreover, Xi'an teams up with Ximalaya FM to launch the first shopping center, Sound Radio, where consumers can experience customized, theme-based quality radio that updating the delivery of information.

In November, CityOn. Xi'an teamed up with Mobike and launched Mobile Charging Station that has become a must-visit spot for Xi'an locals and tourists. Local mainstream media reported that CityOn. Xi'an delivered living philosophy of natural, healthy and environment-friendly through the hardware innovation to consumers and lead the industry. This charging station is currently located on the second floor of CityOn. Xi'an and the first floor of the CityOn. Zhengzhou, which are available all days for experience. CityOn joined forces with Mobike in 2017 to build the first intelligent parking station in northwest China to facilitate consumers' shopping and returning journeys and also contributed data resources to the creation of an intelligent and interconnected city through the data collection from intelligent systems.

In addition, CityOn worked with Didi on the world's first offline Didi store, the first SF Courier Service with SF Express, and the first Shared Auto Spot with Ponycar in Northwest China, winning CityOn world-class honors including 2018 ICSC China Shopping Center & Retailer Awards, Emerging Technology Category, Silver Award and the 2018 Mall China Best Service Innovation Award.

With the full cooperation of new Internet technologies, CityOn's innovative service mode of O2O fully utilizes the advantages of public space and retail resources, attracting more customers to CityOn. For example, SF Service Station attracts residents from near neighborhood in three to five kilometers to collect parcels, meanwhile, transforming the passenger flow into sales through the promotion mechanism, For Neighbor’s Benefits. Moreover, CityOn and Ponycar launched customized self-driving tour for CityOn’s VIP that attracting the arrival and consumption of high-end members. This is another brand-new exploration in customer service, as well as in retail mode.