CityOn Club Regulations
Chapter 1: CityOn Club Introduction
CityOn Shopping Center sincerely launch member loyalty program. As the leader in international fashion and entertainment, CityOn Shopping Center aim to create better experience & service, as well as launch membership rewards to our loyal customer. Join CityOn Club, you will enjoy the first class, one stop service, including member’s redemption for free parking hours, gifts, member class and other exclusive benefits.
Chapter 2: Member Card Application
E-Member Card Application
You can get the CityOn Club E-Member Card by submitting your name & phone number and other personal information on CityOn official WeChat account, website or the Wayfinding in the shopping center.
Gold Card Application
CityOn Club member monthly spending >=2,000 points or annually spending >= 20,000 points, member can apply to be upgraded to Gold Card.
Black Card Application
CityOn Club member monthly spending >= 8,000 points or annually spending >= 80,000 points, can apply to be upgraded to Black Card.
Chapter 3: Member Credits Rules
1. Consumption Credits
For jewelry, gold, watch, childhood education, electronic products: 1 point for every 10 RMB spending; for other tenants, 1 point for every 1 RMB spending. First purchase can accumulate points
*WFJ, Oscar Cinema, supermarket, FOOD VILLAGE, Parking, bank and other service are not included. Spending less than the specified amount cannot accumulate points.
2. Interaction Credits
ž Get reward points everyday by signing up on the Wayfinding in shopping center or playing interaction game.
1. How to Accumulate Your Credits
Accumulate the credits when checkout by informing cashier your registered phone number or member card number;
Regain the credits by taking the receipt to the service counter with registered phone number or member card number.
(only for those stores included in the activity)
2. How to Check Your Credits
Log in CityOn Shopping Center official WeChat, website, Wayfinding or go to service counter to check your credits.
3. How to Redeem Your Credits
a. Redeem the bonus gifts by showing your identity card in service counter or member center, or do the redemption by yourself through CityOn Shopping Center official WeChat, Wayfinding, and get the gift in service counter or member center.
b. Once gift is redeemed, it may not be returned.
c. Please take the redemption time delivered officially by CityOn Shopping Center as standard.
Note: Credits will arrive in your account within 1 to 3 working days.
Chapter 4: Membership Upgrade / Downgrade Rules
Successfully registered as CityOn Club member
Monthly spending >=2,000 points or annually spending >= 20,000 points, member can apply to be upgraded to Gold Card
Annually spending < 8,000 points will be downgraded to E- card
Monthly spending >= 8,000 points or annually spending >= 80,000 points can apply to be upgraded to Black Card
Annually spending < 20,000 points will be downgraded to Gold Card
Chapter 5: Member Privilege
- E-Card Exclusive Service
- E-Card benefit: Attend member events and enjoy E-Card member discount
- Consumption credits: Accumulate credits upon effective receipt (excluding Oscar Cinema, supermarket and , Parking, bank and other service)
- Bonus redemption: Credit exchange for member gifts
- Parking redemption: Register your car number on CityOn Shopping Center official WeChat to exchange credits for free parking (200 points for 1 hour)
- Elegant gift package: Members can get gift package service at Customer Service or CityOn Shopping Center by showing effective member card (e-card or physical card)
- Free Wi-Fi: Free Wi-Fi for customers after registration
- Priority to get latest CityOn Shopping Center fashion and promotion information
- Birthday greeting for member only
- Gold Card Member Enjoy All Privilege of E-Card
- Gold Card Exclusive Service
- Gold Card benefit: Priority for member events and enjoy exclusive discount.
- VIP room service: Members can enjoy tea, magazine and other free services in VIP room. It is accept to book VIP room one week in advance for business conversation, personal activities and other affairs.
- Delivery service: 1,500 points for redemption in member center(only for products bought in CityOn Shopping Center and only free for the first weight in Zhengzhou, and need to pay cash for weight over the first)
- Black Card Member Enjoy All Privilege of Gold Card
- Black Card Exclusive Service
- Exclusive green channel: Green channel for member business (e.g. bonus redemption)
- Black Card Benefit: Priority to attend advanced custom events in CityOn Shopping Center and enjoy exclusive discount.
- VIP room free service: Members can enjoy tea, magazine and other free services in VIP room. It is accepted to book VIP room one week in advance for business conversation, personal activities and other affairs.
- Delivery free service (only for products bought in CityOn Shopping Center and only free for the first weight in Zhengzhou, and need to pay cash for weight over the first)
Chapter 6: Items & Conditions
1. Member Card is only available in CityOn Shopping Center.
2. One ID card & one mobile phone number can apply for one membership card only.
3. Receipt is only valid on the date printed. Credits are calculated in accordance with the consumption amount on the receipt. Without showing your member card, you can neither get credits, nor regain credits. The invoice cannot be used to redeem credit.
4. Member card application, credit accumulation and bonus redemption can only be dealt with in business hours.
5. If member’s information is changed, please update it in member center in order to enjoy CityOn Club service in time.
6. Modification of credits is limited in one single card, credits cannot be accumulated and transferred in different member cards, please redeem gifts during the period of validity.
7. Member card, valid receipt and invoice need to be showed when returning goods. We will process the credits in member card.
8. The valid period of credits commences from the issuing date of the member card and shall terminate in a nature year. For example: Mar 16, 2017 ~ Mar 15, 2018.
9. Credit reset: the credits of the year will be reset on June 30 of next year. We provide abundant credit gifts for you and please redeem the points within its period of validity to avoid any waste.
10. Service life: one year (without any consumption in one year since the issuing date, member card will be frozen without further notice. In next purchase activate it in member center with ID card. )
If there is any adjustment, please take the latest version as standard. CityOn Zhengzhou Shopping Center reserves all the rights for the final explanation.
CityOn Zhengzhou Shopping Center
Sep 1st, 2016